Frequently Asked Questions
Please read our FAQ before sending us a message.
Ordering from our online store will incur shipping costs which are calculated using real time pricing from NZ post, this is typically a standard parcel rate New Zealand wide. We also offer Local pick up in the New Plymouth area.
We offer very flexible payment options – Visa, Master Card, American Express, PayPal, Direct Bank payment, Payment on pickup
Delivery times can be as fast a 3 working days but can take up to 5 working days depending on holiday seasons such as Xmas. We ship as soon as humanly possible
100% Secure – Highest Available Encryption Strength!
Deluxe Diner online store is protected by 2048 bit signatures and up to 256 encryption means our SSL certificates offer the highest possible levels of security. Our secure Certificate provider offers website warranty up to $10,000! Also we do not store your Credit Card details these are handled by PayPal or Stripe, Look for this Comodo time stamp seal for proof of protection.
After you make your online purchase using Credit card or PayPal your product will be dispatched ASAP. A invoice will be sent to your email inbox.
If You choose to Direct Bank we will not dispatch any products until we see your payment in our account.
If you opt to Pay on local pick up it will be on you to get into Deluxe Diner, 36 Leach St, New Plymouth. if you cannot make in a timely fashion please call or your order will be Cancelled
Yes an invoice will be generated if you make a PayPal, OR Credit Card payment, A packing slip will be included in your post bag as-well
If you are picking up locally or direct banking a proforma receipt will be generated and sent, once payment is received a full invoice will follow to your email
We stand by our products 100% & maintain a 30 Day money back guarantee on clothing. Vouchers can be returned only if they are un-redeemed other then that we should be all good.